Lead IT Technician

Are you dynamic and passionate about IT ?
Are you looking for a position as a Lead IT Technician where you won’t just be a number, but will have real responsibilities ?

Look no further — you’ve found it !
Unlike large IT outsourcing companies, UT Hospitality is a human-sized SME of 40 employees, close to its clients, and committed to developing and empowering each of its team members.
Join our Technical Department where, in a young and relaxed atmosphere, you’ll work in a rich technical environment (Exchange, Azure, Cloud, Virtualization…), in direct contact with clients, and in collaboration with our AdminSys, Network, and Technical Management teams.

Job description :

• Lead and manage a team of five IT technicians handling day-to-day incidents
• Provide technical support to users, remotely or on-site, for more complex cases
• Monitor and organize the tracking of breakdowns and interventions for clients
• Train and help junior technicians under your supervision develop their skills
• Lead improvement projects for monitoring tools
• Participate in R& ;D projects and the implementation of new technologies and solutions for our clients
• Manage technical infrastructure upgrade projects

While degrees and professional background are important, we believe the best ambassador for this position is the candidate themselves.
Drive, initiative, and a strong sense of service are key to successful integration and fulfillment within our teams.

Technical skills

• Excellent knowledge of operating systems, mainly Microsoft (client and server) and some macOS
• Strong understanding of office software suites
• Proficiency with messaging solutions based on Exchange and Office 365
• Good knowledge of IT and network security
• Management skills including time management, prioritization, and reporting

Personal qualities

• Lead by example
• Team spirit and mentoring mindset
• Service-oriented and communicative
• Reliable and rigorous

Contract type

CDI

Salary

Based on experience + Performance bonuses