Specialized IT Maintenance Services for the Hospitality Industry

Why use an IT outsourcing service specialized in hospitality?

Applied to hospitality, an external IT maintenance service gives you access to (1) greater expertise and (2) lower costs for operating your systems and networks.

More expertise, because our teams are made up of around thirty technicians and project managers with different specializations—something one or two in-house technicians cannot match. At lower cost, compared to the full salary of an internal IT employee — not to mention holidays, weekends and public holidays.

With UTH as your outsourced IT department, you gain unparalleled expertise, a single point of contact and continuous availability — all for less! Let us handle your IT so you can dedicate more time to delighting your guests!

Proactive supervision & 7/7 interventions

We continuously monitor your workstations, servers, backups and critical services to detect anomalies, trigger alerts and intervene—if possible—before incidents impact your activity. Depending on the severity and type of issue, we take action remotely or on-site, with a local hotline available 7 days a week and clearly defined SLAs.

• Real-time monitoring, managed updates and patch management
• Immediate support center handling, controlled escalation
• Health reports & continuous improvement recommendations
• Expertise in hospitality and its industry software integrations

A single point of contact for your hotel's IT

With UTH, you benefit from a single point of contact able to manage your entire hospitality IT environment. No more time lost between different vendors: we coordinate all your IT providers—from PMS/POS editors to internet/WiFi providers, TV services, telephony, video surveillance or access control systems. This allows you to save time while ensuring a consistent and fully integrated infrastructure.

This centralization helps reduce incidents, avoid incompatible technical choices and greatly streamline your daily operations. Our in-depth knowledge of hospitality software and technical environments allows us to anticipate risks, provide informed recommendations and ensure continuous performance monitoring. You benefit from a unified, stable and fully controlled information system while reducing your internal workload.

Local & responsive teams

Our technical teams, based in France and specialized in hospitality, provide close support and responsiveness suited to the sector’s requirements. Fully familiar with the operational constraints of hotels — 24/7 reception, peak times, guest expectations — they intervene quickly remotely or on-site to limit the impact of incidents and maintain service continuity.

Our organization prioritizes direct communication, field understanding and efficient problem resolution — whether it’s a faulty workstation, saturated WiFi or a non-responsive PMS. Thanks to this attentive presence and industry expertise, UTH becomes a true operational partner, capable of supporting your teams daily while strengthening the quality of your guest experience.