FAQ.

High-quality Wi-Fi is now an essential service for all hotel guests, whether they travel for business or leisure. Slow or unreliable connectivity quickly leads to frustration and can negatively impact online reviews, harming the hotel’s reputation. A strong, well-designed network also supports hotel operations and ensures coverage in all rooms and common areas. This makes high-performance Wi-Fi both a competitive advantage and a basic expectation in modern hospitality.

A Wi-Fi coverage study analyzes the hotel’s layout, including rooms, public areas, building materials, and the expected number of connected devices. Its purpose is to determine where equipment should be placed to guarantee strong, stable coverage throughout the property. UTH performs this study before installation to prevent dead zones and avoid bandwidth issues. This ensures the network is tailored precisely to the hotel’s needs and guest expectations.

Dedicated pro fiber is the best option because it offers guaranteed upload and download speeds, priority support, and fast service restoration. FTTH can be suitable for smaller hotels or locations with moderate bandwidth needs, though it does not provide the same service guarantees. ADSL and VDSL are generally alternatives only in areas without fiber access, as their speeds are significantly lower. Overall, the choice depends on the hotel’s size, usage demands, and required level of reliability.

UTH’s Back-Up Solution is a service aimed at designing, implementing, and supervising cloud backups for your hotel : secure storage, data recovery within 24h, continuous backups, system trees, and GDPR compliance.

Local backup (NAS server or on-site hard drive) allows fast access but may be vulnerable to physical disasters. Cloud backup offers redundancy and external security but depends on connectivity and must guarantee strong encryption/secure access. UTH often combines both.

UTH guarantees data restoration within 24 hours maximum after request.

Mini-dome cameras, discreet domes, infrared for night vision, remotely controllable systems, etc. UTH adapts equipment according to areas (indoor/outdoor) and visibility needs.

Camera placement depends on security needs, building layout, and strict respect for privacy rules. Priority is given to sensitive areas such as entrances, reception, elevators, corridors, parking areas, and technical rooms, while avoiding spaces where recording is prohibited (guest rooms, bathrooms, locker rooms). UTH conducts an on-site study to assess angles, lighting conditions, foot traffic, and network constraints in order to position each camera optimally. This ensures effective surveillance that complies with regulations and meets the hotel’s specific operational needs.

UTH deploys video surveillance in full compliance with GDPR by enforcing strict rules on image protection and controlled access. Retention periods are configured appropriately—typically up to 30 days—to avoid storing footage longer than necessary. All video streams are secured to prevent unauthorized interception or misuse. Access to recordings is strictly limited so that only authorized personnel can view or manage the footage.

IT maintenance covers all actions required to keep a hotel’s technology infrastructure running smoothly and securely, including the network, servers, workstations, Wi-Fi, PMS, backups, and business tools. It involves regular updates, proactive monitoring, and rapid troubleshooting in case of any incident. The goal is to ensure uninterrupted service for both staff and guests, whose expectations for reliability are increasingly high. Effective maintenance prevents downtime and keeps daily operations running efficiently.

When a critical issue occurs—network failure, PMS downtime, or a major Wi-Fi outage—UTH triggers a priority intervention to restore service as quickly as possible. Support is provided remotely or on-site, including weekends and holidays, with response times typically under two hours. If a full fix requires more time, temporary workarounds are put in place to maintain business continuity. A well-designed and properly installed system also helps hotels recover faster when incidents occur.

UTH protects your infrastructure through a combination of robust hardware measures—such as firewalls, secured equipment, and network segmentation—and advanced software protections including antivirus, regular updates, and proactive monitoring. We also manage user access, safeguard sensitive data, and ensure adherence to GDPR best practices. With an architecture designed from the start for resilience, your systems remain protected against intrusions, failures, and operational risks. This comprehensive approach ensures long-term reliability and security for your hotel.

A PMS (Property Management System) is the central software used to manage all key hotel operations, including reservations, room planning, billing, housekeeping, and performance reporting. It boosts staff productivity by automating repetitive tasks and reducing the risk of errors. A modern PMS also enhances the guest experience through smoother coordination between departments. Choosing the right PMS is critical, as a poorly suited system can hinder growth, while the right one supports your teams and the long-term development of your hotel.

The choice of a PMS depends on the features you truly need—such as restaurant, spa, bar, or housekeeping management—along with the size of the hotel and compatibility with your existing software. Ease of use, total cost, and the quality of customer support are also key factors to evaluate. No PMS is perfect in every area; each has strengths and limitations, and the right choice depends on your operations and priorities. UTH knows all major PMS solutions on the market and can guide you toward the system best suited to your needs and long-term vision.

Partnering with a specialized firm like UTH helps you anticipate the operational challenges of running a hotel—from layout and technology to guest experience, operational performance, and profitability. You benefit from expert guidance that prevents costly mistakes and optimizes every strategic decision. A consulting firm also ensures your technology choices align with your business goals, backed by deep industry knowledge to secure and accelerate your projects. With over twenty years of experience, UTH helps you avoid time-consuming and expensive pitfalls.