IT Maintenance

IT maintenance covers all actions required to keep a hotel’s technology infrastructure running smoothly and securely, including the network, servers, workstations, Wi-Fi, PMS, backups, and business tools. It involves regular updates, proactive monitoring, and rapid troubleshooting in case of any incident. The goal is to ensure uninterrupted service for both staff and guests, whose expectations for reliability are increasingly high. Effective maintenance prevents downtime and keeps daily operations running efficiently.

Outsourcing your IT provides three major advantages compared to internal hiring. You benefit from extended 24/7 coverage, without limitations related to holidays, sick leave, or restricted working hours. You also gain access to a much broader range of expertise — networking, cybersecurity, systems, WiFi, PMS — that a single in-house technician could not realistically offer. All of this comes at a fraction of the cost of a full-time salaried position. Finally, outsourcing ensures continuous service and long-term knowledge retention, with no risk of losing critical skills if an internal employee resigns.

A specialized provider like UTH has in-depth knowledge of hotel-specific tools (PMS, POS, access control systems, guest WiFi, etc.) as well as the operational constraints of the hospitality industry (check-in/check-out periods, service priorities, guest expectations, and more). This sector expertise shortens intervention times, prevents configuration errors, and ensures far more reliable service continuity. In addition, a specialist anticipates recurring hospitality-related issues such as connectivity peaks, seasonality, or guest network incidents. As a result, you benefit from IT support that is truly aligned with the guest experience and the operational demands of your hotel.

Preventive maintenance anticipates failures by regularly monitoring equipment, applying updates, and checking the network’s health before issues arise. This approach reduces service interruptions, extends the lifespan of hardware, and limits the cost of emergency repairs. Corrective maintenance, by contrast, intervenes only after a breakdown—often at the worst possible moment—causing significant disruption to hotel operations. A well-executed preventive strategy greatly improves overall reliability and ensures a smoother experience for guests.

When a critical issue occurs—network failure, PMS downtime, or a major Wi-Fi outage—UTH triggers a priority intervention to restore service as quickly as possible. Support is provided remotely or on-site, including weekends and holidays, with response times typically under two hours. If a full fix requires more time, temporary workarounds are put in place to maintain business continuity. A well-designed and properly installed system also helps hotels recover faster when incidents occur.

If an incident cannot be resolved quickly and effectively through remote support, UTH dispatches a technician to the hotel. For non-urgent issues, the visit is scheduled at a convenient time that avoids sensitive periods such as check-in and check-out. For priority incidents, technicians intervene immediately and provide full follow-up until the problem is resolved. They also offer recommendations to help prevent similar issues in the future.

Customer satisfaction i our top priority. We acheive it through a combination of responsiveness, transparency, and continuous follow-up. Our specialized teams, fully familiar with hotel software, provide 7-day-a-week availability via a local hotline and deliver rapid responses to any incident. We deploy proactive supervision and continuous monitoring to detect issues before they affect your operations. Each intervention includes clear reporting and tailored recommendations to keep your IT systems reliable and high-performing every day.

The cost mainly depends on the size and complexity of the hotel’s IT network. At UTH, pricing is based on a fixed monthly fee that includes unlimited interventions, allowing you to contact our team freely whenever needed. This model aligns our interests and encourages the long-term stability and performance of your IT environment. In contrast, pay-per-intervention models billed by the hour can become expensive and lack ongoing oversight, increasing the risk of repeated failures and unexpected costs.

A modern hotel relies on several key systems: a powerful PMS for reservation management, reliable Wi-Fi for guests and staff, a secure network, and effective video surveillance and access control solutions. Backup systems, supervision tools, and proactive maintenance are also crucial to ensure uninterrupted service. Depending on the hotel’s size and needs, additional tools such as IP telephony, smart automation, or performance dashboards can further improve operational efficiency. Together, these technologies create a stable and efficient digital environment for daily operations.

UTH protects your infrastructure through a combination of robust hardware measures—such as firewalls, secured equipment, and network segmentation—and advanced software protections including antivirus, regular updates, and proactive monitoring. We also manage user access, safeguard sensitive data, and ensure adherence to GDPR best practices. With an architecture designed from the start for resilience, your systems remain protected against intrusions, failures, and operational risks. This comprehensive approach ensures long-term reliability and security for your hotel.

Yes. UTH fully integrates all regulatory requirements into its maintenance services, including log management, access traceability, and strong data protection measures. Our practices comply with CNIL guidelines, GDPR obligations, and industry security standards to ensure your establishment remains continuously compliant. We also support you in implementing the necessary procedures in the event of an audit or official inspection.