Consulting & Tools for Hoteliers

Partnering with a specialized firm like UTH helps you anticipate the operational challenges of running a hotel—from layout and technology to guest experience, operational performance, and profitability. You benefit from expert guidance that prevents costly mistakes and optimizes every strategic decision. A consulting firm also ensures your technology choices align with your business goals, backed by deep industry knowledge to secure and accelerate your projects. With over twenty years of experience, UTH helps you avoid time-consuming and expensive pitfalls.

A major pitfall is underestimating the importance of technical infrastructure: poorly planned cabling, an incorrectly located IT rack, or an undersized network can cause failures, extra costs, and operational constraints from day one. It’s also important to avoid choosing tools that are overly complex, poorly adapted, or incompatible with each other—whether PMS, Wi-Fi, telephony, or video surveillance. Another common risk is making rushed decisions during construction without considering long-term performance and scalability. Careful preparation and a full overview from the start ensure a smooth opening and reliable operations from the first day.

At opening, a hotel must be equipped with solid IT foundations, including a stable network, high-performance Wi-Fi, a reliable PMS, a channel manager, IP telephony, and a video surveillance system. Properly sized and structured network cabling and an IT rack—ideally placed in a secure, ventilated room—are critical for long-term performance and scalability. Cybersecurity measures such as firewalls, network segmentation, backups, and controlled staff access must also be in place. Establishing these elements from the start ensures smooth operations, a stronger guest experience, and a durable infrastructure that supports future growth.

UTH begins by analyzing your hotel’s real needs, operational constraints, and expectations to recommend only the most relevant tools—whether PMS, Wi-Fi, video surveillance, telephony, or others. With deep knowledge of the hospitality tech market and experience from dozens of hotel openings, we help you identify the providers and solutions best suited to your budget and organization. We then manage coordination with vendors, oversee installation, and verify service quality. This ensures a coherent, high-performing, and long-lasting implementation.

UTH does much more than consulting—we support you throughout every stage of your project. After the analysis and recommendations, we act as a Client-Side Project Management (CSPM), overseeing implementation, coordinating with service providers, managing technical follow-up, and integrating the chosen solutions. We also attend construction meetings when needed to ensure proper execution and full technical coherence. Our goal is to deliver a smooth, frictionless process from equipment selection to commissioning and optimization of your infrastructure.

UTH gets involved early to anticipate every technical step of the opening, including cabling plans, IT rack placement, provider selection, installation coordination, and compliance checks for all equipment. We perform comprehensive tests before launch—network, Wi-Fi, PMS, telephony, video surveillance, and more—to identify and correct any weaknesses. This meticulous preparation drastically reduces the risk of last-minute issues. It ensures a smooth, reliable, and stress-free opening for both staff and guests.

• Market study and positioning
• Define required tools (PMS, Wi-Fi, telecoms, video, etc.)
• Infrastructure planning (network, internet connections, cabling)
• Select providers & contracts (maintenance, backup, security)
• Adjustments, testing before opening
• Staff training on tools.

A PMS (Property Management System) is the central software used to manage all key hotel operations, including reservations, room planning, billing, housekeeping, and performance reporting. It boosts staff productivity by automating repetitive tasks and reducing the risk of errors. A modern PMS also enhances the guest experience through smoother coordination between departments. Choosing the right PMS is critical, as a poorly suited system can hinder growth, while the right one supports your teams and the long-term development of your hotel.

The choice of a PMS depends on the features you truly need—such as restaurant, spa, bar, or housekeeping management—along with the size of the hotel and compatibility with your existing software. Ease of use, total cost, and the quality of customer support are also key factors to evaluate. No PMS is perfect in every area; each has strengths and limitations, and the right choice depends on your operations and priorities. UTH knows all major PMS solutions on the market and can guide you toward the system best suited to your needs and long-term vision.