Wi-Fi & Network

High-quality Wi-Fi is now an essential service for all hotel guests, whether they travel for business or leisure. Slow or unreliable connectivity quickly leads to frustration and can negatively impact online reviews, harming the hotel’s reputation. A strong, well-designed network also supports hotel operations and ensures coverage in all rooms and common areas. This makes high-performance Wi-Fi both a competitive advantage and a basic expectation in modern hospitality.

For its Wi-Fi service, UTH provides support 7 days a week and handles incidents within two hours—often much faster—to restore service or set up a temporary workaround. The goal is to ensure the hotel and its guests are never left without connectivity. UTH also continuously monitors the hotel’s network, which often allows them to detect and address issues before staff or guests even notice a problem. This proactive approach minimizes downtime and ensures a reliable, worry-free service.

A Wi-Fi coverage study analyzes the hotel’s layout, including rooms, public areas, building materials, and the expected number of connected devices. Its purpose is to determine where equipment should be placed to guarantee strong, stable coverage throughout the property. UTH performs this study before installation to prevent dead zones and avoid bandwidth issues. This ensures the network is tailored precisely to the hotel’s needs and guest expectations.

Bandwidth management ensures that all users have a stable connection, even during busy periods. UTH implements solutions such as prioritizing essential uses (like business meetings), aggregating multiple internet links, and separating guest traffic from administrative traffic. These measures prevent congestion and maintain consistent performance throughout the hotel. Proper bandwidth allocation is key to delivering a smooth and reliable Wi-Fi experience for everyone.

In France, hotels must keep technical connection logs for one year, including data such as MAC addresses, assigned IPs, and connection times, while never storing the content of communications. They must also ensure that network access is traceable without collecting sensitive personal information. These requirements exist to support security investigations if needed. Non-compliance can expose the hotelier to legal, financial, and even criminal penalties.

Wi-Fi roaming is the process by which a device automatically switches from one access point to another as the user moves through the hotel. To ensure seamless transitions, access points must be correctly positioned, power levels must be carefully calibrated, and the network backbone must be stable. If these elements are not optimized, devices may stay connected to a weaker signal instead of switching, causing slowdowns or brief disconnections. Proper design and configuration eliminate these issues and maintain a smooth guest experience.

Smart TVs are an option, but they remain costly and often require guests to enter their personal login credentials, which can discourage use and raise GDPR concerns. UTH’s hotel-grade Chromecast solution offers a more secure and flexible alternative by allowing guests to stream directly from their own devices without typing credentials on the TV. Each room is placed on an isolated subnetwork, preventing interference or unauthorized access between guests. This approach delivers a seamless streaming experience while maintaining strong security and data protection.

A captive portal is a custom login page that guests must pass through before accessing the Wi-Fi, typically to accept terms of use, enter basic information, or view hotel messages. It helps secure and control network access by clearly separating guest, staff, and service networks. A captive portal also supports legal compliance by ensuring proper user identification and traceability. For hotels, it adds both security and a professional, branded touch to the Wi-Fi experience.

Dedicated pro fiber is the best option because it offers guaranteed upload and download speeds, priority support, and fast service restoration. FTTH can be suitable for smaller hotels or locations with moderate bandwidth needs, though it does not provide the same service guarantees. ADSL and VDSL are generally alternatives only in areas without fiber access, as their speeds are significantly lower. Overall, the choice depends on the hotel’s size, usage demands, and required level of reliability.

UTH handles all legal traceability requirements, including proper log retention and secure identification of network access, without storing sensitive personal content. It also ensures strict separation between guest and administrative networks, preventing unauthorized cross-access. All connections are secured using industry-standard protections tailored to hospitality environments. In addition, UTH provides continuous supervision of the network to quickly detect and resolve potential security issues.